What uAssist does

Optimises maintenance processes by facilitating collaboration between technicians

The main features of uAssist:

Expert diagnosis and remote support to field technicians

Using uAssist, the onsite technician will be guided and supervised in real time by an expert. This saves costs and travel times, reducing the customer’s downtime and downtime.

Component inspections

With uAssist, component and equipment inspection is done remotely and in assisted and supervised mode with limited use of costs and times of equipment and resources.

Safety support and training

Thanks to uAssist, an expert guides the new onsite technicians to ensure that they complete their work safely and efficiently.

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Expert diagnosis and remote support to field technicians

Problem: When faulty parts arrive at the manufacturer’s repair center, onsite technicians are often unable to diagnose and resolve the problem. Experts and specialized technicians frequently travel with considerable travel costs to reach the plant and solve the problem.

The uAssist solution: Using uAssist, the technician can call the expert to diagnose and provide immediate assistance in real time, in assistive and supervisoned mode, saving experts’ costs and travel times and significantly reducing customer downtime.

Component inspections

Problem: Customers often have to take frequent trips to the service centre for component and equipment inspection. These visits require long journeys and waiting times at the service center, increasing downtime.

The uAssist solution: Using uAssist, the technician can call the expert to diagnose and provide immediate assistance in real time, in assistive and supervisoned mode, saving experts’ costs and travel times and significantly reducing customer downtime.

Safety support and training

Problem: Field service technicians often find themselves interacting with complex equipment and installations in which the “electrical” and “physical” risks are very high. The safety of workers is now one of the highest priorities of the company where there is a high risk of accidents.

The uAssist solution: Using uAssist, the experienced Control Center technician can supervise and guide new technicians in the field to ensure that they complete their work safely and efficiently.